Privacy Policy

1. Introduction

This Privacy Policy explains how btv165 collects, uses, discloses, and protects your personal information when you use our online sports betting and casino platform. By creating an account and using btv165 services, you consent to the data practices described in this policy.

btv165 is committed to protecting your privacy and ensuring transparency about how we handle your personal data. We process personal information in accordance with international data protection regulations including applicable provisions relating to privacy, confidentiality, and data security.

This policy applies to all users who access btv165 services from Indonesia, including sports betting on BRI Liga 1, EPL, La Liga, live casino games from Evolution Gaming and Pragmatic Play, slot games, and togel (Indonesia's traditional numbers lottery) markets.

2. Data Controller

The data controller responsible for your personal information is btv165, operating under international gaming licenses. For privacy-related inquiries, you can contact us at [email protected] (displayed as plain text, not a clickable link).

btv165 determines the purposes and means of processing your personal data and is responsible for ensuring compliance with applicable data protection laws. We have appointed internal data protection officers to oversee privacy compliance and handle user requests.

3. Information We Collect

3.1 Information You Provide Directly

When you register an account with btv165, you voluntarily provide the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address in Indonesia
• Account Credentials: Username, password, security questions
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet accounts (OVO, DANA, GoPay, ShopeePay)
• Verification Documents: Indonesian KTP (Kartu Tanda Penduduk) or passport, proof of address, selfie holding ID document
• Communication Records: Messages sent through live chat, email correspondence, support tickets

3.2 Information Collected Automatically

When you use btv165, we automatically collect technical and behavioral data including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution
• Usage Data: Pages visited, time spent on site, click patterns, search queries, games played, bet history
• Transaction Data: Deposit amounts, withdrawal requests, payment method used, transaction timestamps
• Location Data: Approximate geographic location based on IP address (city-level, not precise GPS)
• Session Data: Login/logout times, session duration, active game sessions

3.3 Information from Third Parties

We may receive additional information from third-party service providers:

• Payment Processors: Transaction verification, anti-fraud checks
• Identity Verification Services: KYC verification results, identity document authentication
• Credit Reference Agencies: Fraud prevention databases (Indonesia-specific checks only)
• Game Providers: Game play data, RTP statistics, jackpot participation

4. How We Use Your Data

btv165 uses your personal information for the following purposes:

4.1 Service Provision

• Create and manage your btv165 account
• Process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay
• Enable you to place bets on sports events (football, basketball, badminton, e-sports) and play casino games
• Display personalized game recommendations based on your playing history
• Provide customer support through live chat and email
• Send transactional notifications (withdrawal confirmations, bonus credits, bet settlements)

4.2 Legal Compliance

• Verify your age to ensure you are 21 years or older (Indonesia legal requirement)
• Complete KYC (Know Your Customer) verification to prevent identity fraud
• Comply with anti-money laundering (AML) regulations by monitoring transaction patterns
• Report suspicious activity to relevant authorities when legally required
• Maintain records for regulatory audits and license compliance

4.3 Security & Fraud Prevention

• Detect and prevent fraudulent account creation (multi-accounting)
• Identify bonus abuse, collusion, and unfair betting practices
• Monitor for unauthorized account access and suspicious login patterns
• Protect against payment fraud and chargeback abuse
• Enforce responsible gaming limits and self-exclusion requests

4.4 Marketing & Communication

• Send promotional offers, bonuses, and new game announcements (only if you opt in)
• Provide personalized bonus offers based on your VIP tier and playing activity
• Send responsible gaming reminders and session time alerts
• Conduct customer satisfaction surveys to improve service quality

4.5 Platform Improvement

• Analyze user behavior to optimize website layout and navigation
• Identify popular games and betting markets to expand our offering
• Test new features with user groups before full rollout
• Improve payment processing speed and success rates
• Enhance mobile app performance for Indonesian users

5. Legal Basis for Processing

btv165 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our Terms & Conditions agreement with you (account management, payment processing, game provision)
• Legal Obligation: Processing is required to comply with KYC/AML laws, age verification mandates, and regulatory reporting requirements
• Legitimate Interests: Processing is necessary for fraud prevention, security monitoring, and platform improvement, provided it does not override your privacy rights
• Consent: For marketing communications and non-essential cookies, we rely on your explicit opt-in consent

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

btv165 shares your personal information with trusted third-party service providers who assist in operating our platform:

• Payment Processors: To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, e-wallets (OVO, DANA, GoPay, ShopeePay)
• Game Providers: Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft receive gameplay data to operate live casino and slot games
• Identity Verification Services: Third-party KYC providers verify your ID documents and perform anti-fraud checks
• Cloud Hosting: Secure server providers host our website and databases
• Customer Support Tools: Live chat and ticketing platforms process your support inquiries

All third-party service providers are contractually bound to protect your data and use it only for the purposes specified by btv165. They cannot use your personal information for their own marketing or sell it to other parties.

6.2 Legal Disclosure

btv165 may disclose your personal information to legal authorities or regulatory bodies when:

• Required by Indonesian law or international gaming regulations
• Responding to valid legal requests (court orders, subpoenas, regulatory audits)
• Investigating suspected fraud, money laundering, or criminal activity
• Protecting the rights, property, or safety of btv165, our users, or the public

6.3 Business Transfers

In the event of a merger, acquisition, or sale of btv165 assets, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent website notice before any such transfer. The new entity will be required to honor this Privacy Policy.

7. Data Retention

btv165 retains your personal information for the following periods:

• Active Accounts: Data is retained as long as your account remains active
• Closed Accounts: Most data is deleted within 30 days of account closure, except for information required for legal compliance
• Transaction Records: Financial transaction data is retained for 7 years to comply with anti-money laundering regulations
• KYC Documents: Identity verification documents are retained for 7 years after account closure
• Support Communications: Customer support chat logs are retained for 2 years for quality assurance
• Self-Exclusion Data: Self-exclusion records are retained permanently to prevent future account creation

After the retention period expires, personal data is securely deleted or anonymized. Anonymized data (stripped of identifying information) may be retained indefinitely for statistical analysis and research.

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the personal information btv165 holds about you. You can download your account data directly from your account settings, or contact support for a comprehensive data export.

8.2 Right to Rectification

You can update your personal information at any time through your account settings. If you notice inaccurate data that you cannot correct yourself, contact support and we will update it within 48 hours.

8.3 Right to Erasure ("Right to Be Forgotten")

You can request deletion of your personal information by closing your account. However, we may retain certain data for legal compliance purposes (transaction records, KYC documents, self-exclusion records) as specified in Section 7.

8.4 Right to Restrict Processing

You can request that btv165 limit how we use your personal information in certain circumstances (e.g., while we verify data accuracy or assess a legal claim). During restriction, we will store the data but not process it further.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format (CSV or JSON) and transmit it to another service provider. This applies to data you provided to btv165 and data processed based on your consent or contract.

8.6 Right to Object

You can object to processing of your personal data based on legitimate interests (e.g., marketing analysis, profiling). If you object, btv165 will stop processing unless we have compelling legal grounds that override your interests.

8.7 Right to Withdraw Consent

For processing based on consent (marketing emails, non-essential cookies), you can withdraw consent at any time. Unsubscribe links are included in all promotional emails. Consent withdrawal does not affect the lawfulness of processing before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, contact btv165 support at [email protected] (plain text only, not a clickable link). We will respond within 30 days. You may be required to verify your identity before we process your request.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit btv165. They help us recognize you on return visits, remember your preferences, and improve website functionality.

9.2 Types of Cookies We Use

• Essential Cookies: Required for website operation (login sessions, security, payment processing). These cannot be disabled.
• Performance Cookies: Track how you use the website (pages visited, time spent, errors encountered) to improve performance. These are anonymized.
• Functional Cookies: Remember your preferences (language, currency, game filters) to personalize your experience.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements. These require your consent.

9.3 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging into btv165 and using core features. Most browsers allow you to:

• View and delete existing cookies
• Block all cookies (not recommended for btv165 functionality)
• Block third-party cookies only
• Receive notifications when cookies are set

10. Security Measures

btv165 implements comprehensive technical and organizational security measures to protect your personal information:

• Encryption: All data transmissions use 256-bit SSL encryption (same standard as online banking)
• Secure Storage: Personal data is stored in encrypted databases with access controls and audit logs
• Payment Security: We comply with PCI-DSS standards and never store full credit card details or CVV codes
• Access Controls: Only authorized personnel can access personal data on a need-to-know basis
• Employee Training: All staff undergo data protection and security awareness training
• Regular Audits: Quarterly security audits and penetration testing by independent firms
• Incident Response: We have a dedicated incident response team to handle data breaches

Despite our best efforts, no online platform can guarantee 100% security. You are responsible for maintaining the confidentiality of your password and enabling two-factor authentication for additional protection.

11. International Data Transfers

btv165 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data internationally, we ensure adequate protection through:

• Standard Contractual Clauses approved by data protection authorities
• Hosting providers certified under international security standards (ISO 27001, SOC 2)
• Encryption during transfer and at rest
• Regular compliance audits of international data processors

Game providers such as Evolution Gaming and Pragmatic Play operate studios in multiple countries. When you play live casino games, your gameplay data is processed by servers in the studio location, but all personal information remains encrypted.

12. Children's Privacy

btv165 services are strictly for adults aged 21 and over. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that a minor has created an account, we will immediately:

• Permanently suspend the account
• Delete all associated personal data
• Confiscate any deposits and winnings (refunds are not provided for underage gambling)
• Report the incident to guardians if contact information is available

If you believe a minor has accessed btv165, contact support immediately at [email protected] (plain text only, not a clickable link).

13. Changes to This Privacy Policy

btv165 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send email notifications to all registered users
• Display a prominent notice on the btv165 homepage for 30 days
• Require you to review and accept the updated policy before continuing to use services (for significant changes)

Your continued use of btv165 after policy changes constitutes acceptance of the updated terms. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how btv165 handles your personal information, please contact us:

Email: [email protected] (plain text only, not a clickable link)

Live Chat: Available 24/7 through your account dashboard after login

Privacy Inquiries: Mark your message as "Privacy Request" for priority handling

We will respond to all privacy inquiries within 30 days. For urgent security concerns (suspected data breach, unauthorized account access), contact support immediately via live chat for faster response.